FAQ

CitiusRemex Rowing Seats

How do I determine which ProW seat pad to choose?

The ProW Adjustable seat pad comes in two different sizes – A ‘low’ model and a ‘high’ model. The vast majority of our customers choose the ProW Adjustable “Low”. This model provides sufficient support for most users and is easy to adapt to. The ProW Adjustable “High” is about 5 mm thicker on the saddle and a couple of mm thicker at the back compared to the Low version. The ProW Abjustable High provides more support and is therefore recommended to users with greater issues e.g. with the lower spine or glutes. The support provided from the ProW Adjustable High seat pad is for some users too extreme and will in general require more habituation.

Is there a rule of thumb on when to choose the Low vs. the High model?

The short answer is no. However, we generally recommend that if you are +90kg and +190 cm, then you should most likely choose the High model. In other cases, we recommend you to go with the Low version.

Are the seat pads unisex?

Yes, the seats are not made to distinguish between women and men.

How long should it take for my ProW seat pad to arrive?

The seats are generally shipped once a week. From shipment is made, the delivery time is typically 3-7 working days for deliveries within Europe.

Delivery time overseas (e.g. USA, Canada, Hong Kong), delivery time is typically 7-14 working days.

Delivery time to Denmark is typically 2-4 working days.

How can I follow my package?

You should receive a tracking number where you can follow the package. If you don’t receive a tracking number, you are welcome to send an email to sbj@citius-remex.com

What should I be aware of before using the ProW seat pad?

Many customers have found immediate benefit using the ProW seat pad. However, you should expect an adoption period of approx. 3-5 training sessions before you will feel completely comfortable using the ProW seat pad. Adaption to the High version may even take a little longer.

What is the purpose of the three inserts?

For an easier transition and adaption to the shape of the seat, ProW includes an adjustable hardness for the ‘saddle’. The middle section can be adjusted by adding one of the three inserts which can be acquired separately into a hole on the backside of the ProW. The inserts come in three different hardnesses making you able to adjust the seat to your own needs.

The inserts come with Velcro tape making it possible to add the tape to the insert and then fix the insert to the surface on the erg seat or the seat in your boat. This solution ensures that the seat does no slip at all while rowing and at the same time, it is easy to take the seat with you from the boat/erg. You just need to let the little piece of Velcro stay on the seat underneath.

We recommend that the inserts are used together with the seat, however, to meet individuals with lower budgets, we have decided to make it possible to buy the seat separately.

Which payment methods do you offer?

Generally, we take various types of credit cards, however, we don’t offer payment via PayPal. 

If you have any trouble carrying out the payment, you are welcome to write an email to sbj@citius-remex.com, and we can issue a payment link to you (still payment with credit card).

What’s new from previous models?

Improved Fastening Technology. Velcro is attached on the back of the ProW inserts for fastening to your ergometer or rowing seat. Simply mount the detached velcro parts in your boat, and you can then easily move the ProW from the boat to the erg.

What is the guarantee for the Citius-Remex seat pad?

CitiusRemex warrants all products to be free from defects in materials and workmanship for one year from the date of purchase. This warranty applies to the original owner and is nontransferable.

If damage is due to a material or manufacturing defect, CitiusRemex will repair or replace the product free of charge.

CitiusRemex reserves the right to determine if a product will be covered under the warranty. Normal wear, cosmetic blemishes, and damage due to improper use, modification, negligence or transport are not covered under warranty.

Your original invoice is your proof of purchase.

CitiusRemex guarantees every product made. Damage due to wear and tear will be repaired at a reasonable charge, if repairable. If the seat pad is returned within 50 days of purchase, the customer will be refunded the cost of the seat pad and taxes paid. Shipping and handling charges will not be refunded. The customer is responsible for returning the ProW in its original packaging.

What is the return policy for the CitiusRemex ProW seat pad?

If you are not satisfied with your CitiusRemex product within 50 days of original purchase, you can return it in original, intact packaging (where relevant) for a full refund by original payment method, less shipping costs. The customer is responsible for return postage. Damage due to improper use, modification, or negligence is not covered under the 50 days money back policy.

Can I choose between different colours?

Generally, we only work with the metallic blue for this batch, however, we may at some point in time offer other colours in limited editions. Follow us on our Facebook site (@CitiusRemex) or Instagram (citius.remex) to stay updated.

Where can I keep myself updated and learn more about your products?

You can follow us on our Facebook site (@CitiusRemex) or Instagram (citius.remex). On an ongoing basis, we share different rowing news and training videos which we hope you’ll enjoy.

How can I get in contact with you for other queries?

Please send an email to sbj@citius-remex.com. We will reply to you asap.

Do you have any agents in other countries?

Yes, the seat pads are offered by the following independent business partners:

US and Canada

Australia

France

Finland

Testimonials

Julien Bahain

Olympic and World Medallist

Long Ergos have always been a tough during my rowing career. After 10-15 minutes, I would start shifting around trying to find a more comfortable position. When you sit on an ergo for 90 minutes, sometimes more, it becomes very painful. In February 2015, I had back surgery.
I recovered well thanks to a strict rehabilitation protocol and an amazing support team.

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Don’t be shy. Let us know if you have any questions!

Citius Remex

Citius Remex ApS
Soltoften 11
8250 Egaa
CVR-NO: 3186 6375

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